Frequently Asked Questions

Is this service completely free?

Yes, the service is completely free

Can I get multiple virtual cards?

No, for one given PAN card number and mobile number, only one virtual card can be issued against them

How long is the virtual card valid for?

The card is valid until the month and year mentioned on the card.

What is a PAN card?

PAN card stands for Permanent Account Number which is issued by the Income Tax department of India. This PAN number would be available to all Indians who file their taxes.

Why is PAN card required for signing up?

We have partnered with Decentro, Transcorp, & Rupay to issue these virtual cards. For every virtual card, we need to create a virtual account and need to do a compulsory minimum KYC for each user. The PAN card helps us carry out minimum KYC for you while signing up.

Are virtual cards legit?

Yes, virtual cards are technically prepaid cards. They function exactly as your debit card. These cards are issued by Transcorp on behalf of Zerobalance.

Is this virtual card linked to my bank account?

No, this virtual card is not linked any bank account of yours.

How can I add funds to this card/account?

You can add money to your Zerobalance card via any of the UPIĀ apps. We are soon enabling other ways of adding money as well.

Is Zerobalance a bank?

Zerobalance is payments apps powered by virtual prepaid card to help you manage you budgets in real-time. We are not a bank and neither do we open a saving accounts with our partner bank.