Nov 26, 2021

Frequently Asked Questions


Hi there! 👋🏻

Please refer to the FAQ section below for all your queries, in case you still have queries you can share them to We will get back to you as soon as we can.

Frequently Asked Questions

  1. Is this service completely free?
    Yes, the service is completely free

  2. Can I get multiple Free trial cards?
    No, for one given PAN card number and mobile number, only one virtual card can be issued against them

  3. How long is the virtual card valid for?
    The card is valid until the month and year mentioned on the card.
  4. What is a PAN card?
    PAN card stands for Permanent Account Number which is issued by the Income Tax department of India. This PAN number would be available to all Indians who file their taxes.

  5. Why is PAN card required for signing up?
    We have partnered with Decentro, Yes Bank, & Rupay to issue these virtual cards. For every virtual card, we need to create a virtual account and need to do a compulsory minimum KYC for each user. The PAN card helps us carry out minimum KYC for you while signing up.

  6. Are virtual cards legit?
    Yes, virtual cards are technically prepaid cards. They function exactly as your debit card. These cards are issued by Yes Bank on behalf of Zerobalance.

  7. Is this virtual card linked to my bank account?
    No, this virtual card is not linked any bank account of yours.

  8. Can I add funds to this card/account?
    No, the purpose of Zerobalance card is not have any balance in them so you can not be charged when your free trial ends.

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