2. Scope of this Policy
3. Information Collected
We may collect such information about you which enables us to operate our business and deliver and improve our Services including but not limited to the information that personally identifies you including name, contact details, identification information, organisation, department, any financial information including inter alia credit card, debit card details, bank account and know your customer (KYC) documents, biometrics, and information relating to the use of Online Platforms including device information, technical information, transactional information (collectively referred to as the “Personal Information”). Thus, we may collect and process the following information about you:a. Information You Give UsYou may be required to give us Personal Information about yourself while visiting the Online Platforms and/or availing any of our Services or corresponding with us by phone, e-mail, chat or when we troubleshoot problems reported by you. The information you give us may include without limitation: Personal details, including but not limited to date of birth, age, marital status, birthplace, nationality, mother tongue, photographs, signature specimen and Government-issued identifiers including but not limited to Aadhar, PAN.
Contact information, including but not limited to name, postal address, telephone number and email address;
Financial information, including but not limited to bank account details, credit/debit card details, credit score/ credit information report, e-KYC, billing information, tax information and payroll information (as applicable); and
Other information, that Zerobalance is required to collect as per specific mandate from partner bank/non bank/PPI issuer or as a requirement under applicable law, regulation, rule or statute in India
We may also occasionally require you to participate in optional surveys. Your Personal Information may be collected through such surveys. We may also require additional information about you for performing ongoing due diligence (necessitated under the applicable law) based on your risk assessment, transaction value, etc.You must ensure that all your data and/or information shared with us is accurate, correct and complete, at all times. You understand that you must promptly inform us of any changes to your data and/or information which may impact your use of our Services. We shall not be liable or responsible for any loss or damage that may occur to you or other third parties on account of provision of incorrect data and/or information provided by a user.b. Information We Collect About YouWith regard to each of your visits to any of the Online Platforms, we may automatically collect and analyse the following demographic and other information:Device Information: Information obtained with consent from your mobile phone or other access device. It includes device ID, device type, geo location information, connection information, mobile network information, transactional and promotional SMS, communication information including contacts and call logs.
Technical information: Information including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other similar information.
Access Information, Information including the full Uniform Resource Locators (URL) clickstream to, through and from the Online Platforms including date and time; information about transactions and trades executed or attempted to be executed by you; material or information that you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information including scrolling, clicks, and mouse-overs, and methods used to browse away from the page and any phone number used to call our customer service number.
Transactional Information: For enabling you to make payments while accessing Services through our Online Platforms, we may store your financial information such as your bank account or details mentioned on your credit cards or debit cards, or other payment instrument details etc. that are required for a successful transaction. We also store transaction details such as amount spent, counterpart details, beneficiary information, account balance, transaction ID, date and time of transaction. Further, we may also store information relating to your income, lifestyle levels and usage pattern.
Correspondence Information: For quality and training purposes or for its own protection, Zerobalance may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with Zerobalance, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
In addition to above, for the mobile version of the App, we may collect any other authorization or information that enables Zerobalance to provide a smooth mobile experience, including but not limited to, SMS access for auto OTP verification, camera/gallery/contacts access and any other permissions required to enable certain functionalities within the mobile application.c. Information We Receive from Other SourcesWe may receive information about you if you use any of the other websites/apps we operate or the other services we provide. Such data may be shared internally and combined with data collected through use of the Online Platforms. We also work closely with select third parties including, for instance, subcontractors such as advertising networks, analytics providers, search information providers and may receive information about you from such sources. We collect non-personally identifiable information to track the total number of visitors to the Online Platforms in aggregate form and identify the type of internet web browser and operating system used by the visitor. This information allows us continuously to improve the Online Platforms and Services.
4. Express Consent:
You also specifically agree and consent to us and our group or affiliate companies collecting, storing, processing, transferring and sharing information (including Personal Information) related to you with third parties such as banks, non banking financial instituitions, prepaid instrument issuers, financial institutions, credit information companies, entities registered under applicable laws solely for the purpose of reviewing your profile and processing your transaction requests for the Services or for such other products/services offered by us or our group, affiliate or associates. In addition to the above, we identify and use your IP address to help diagnose problems with our server, resolve such problems and administer the Online Platforms. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys. These surveys may ask you for your contact information and demographic information including zip code, age, or income level. We use this information to tailor your experience at the Online Platforms, providing you with content that we think you might be interested in and to display content according to your preferences. We use your Personal Information to send you promotional emails, however, we will provide you the ability to opt-out of receiving such emails from us. If you opt out, the Company may still send you non-promotional emails, such as emails about the Services and your Account on the Online Platforms. Unless and until, you explicitly give your consent to us, to do so, we will not share your Personal Information with another user of the Online Platforms and vice versa.
5. User access of Personal Information
As a registered Zerobalance User, you can view and modify some of your Personal Information and your privacy preferences by accessing the “Account” section of the Online Platforms.
6. Use of Your Information
Our primary purpose in collecting Personal Information is to provide you with a secure, smooth, efficient, and customized experience. We may use your Personal Information for the following: to provide and improve the Services on the Online Platforms that you request;
to resolve disputes and troubleshoot problems;
to help promote a safe service on the Online Platforms and protect the security and integrity of the Online Platforms, the Services and the users;
collect money from you in relation to the Services,
inform you about online and offline offers, products, services, and updates;
customize your experience on the Online Platforms or share marketing material with you;
to detect, prevent and protect us from any errors, fraud and other criminal or prohibited activity on the Online Platforms;
enforce and inform about our terms and conditions;
to process and fulfil your request for Services or respond to your comments, and queries on the Online Platforms;
to contact you;
to allow our business partners and/or associates to present customised messages to you;
to communicate important notices or changes in the Services, use of the Online Platforms and the terms/policies which govern the relationship between you and the Company and with our affiliates for providing Services to you; and
for any other purpose after obtaining your consent at the time of collection.Further, we may use the data and Information collected/ stored as mentioned above for providing or improving our Services, improving user experience, risk checks, strengthening our security checks, for analysis and for offering you new features in the existing Services you are availing or offering altogether new product/ service which may be relevant for you. We collect and use some of your information in an aggregated form to compile statistical and demographic profiles for our business and marketing activities and to customise our Services to you.
7. Disclosure of information
to protect the rights and property of the Company, our users, and others, including to enforce the terms, and
in an emergency to protect the personal safety and assets of the Company, the users, or any person.
In such an event Zerobalance is in no manner responsible for informing you or seeking your approval or consent. We and our group entities or affiliates (to the extent Personal Information is collected by them) may, in compliance with applicable laws, share/transfer/assign all of your Personal Information and other information with any other business entities, in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our business.
8. Security Practices
to protect the rights and property of the Company, our users, and others, including to enforce the terms, and
in an emergency to protect the personal safety and assets of the Company, the users, or any person.In such an event Zerobalance is in no manner responsible for informing you or seeking your approval or consent. We and our group entities or affiliates (to the extent Personal Information is collected by them) may, in compliance with applicable laws, share/transfer/assign all of your Personal Information and other information with any other business entities, in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our business.
9. Data Retention
Zerobalance may, at its sole discretion, retain any information and/or data provided by you for as long as your Account is active, for resolution of disputes, for the purpose of investigations or ongoing prosecutions or in case of any suspicious/illegal transactions, for enforcement of any agreements, and/or as necessitated under applicable laws. The retention period may be extended in accordance with the applicable law. We make no warranties and shall not be liable regarding non-availability or non-retention of any information and/or data provided by you beyond the deletion of your Account.
10. Amendments & Updates to the Policy
A cookie is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We use cookie and tracking technology depending on the features offered. No Personal Information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
12. Links to Other Sites
13. Grievance Officer
If you have any grievance with respect to the Online Platforms, please feel free to reach out to the grievance officer, the contact details of this officer have been provided below: